Quezon City, Philippines
Customer Service Representative/ Team Leader, Production
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Local Time - 04:24 AM
About Me
Experienced customer service representative for 3 years, and became a team leader for a year. Im seeking for a new job opportunities where I can develop more of my skills, and character, Im a career driven, hardworking, and willing to learn new things. Always excited for a new knowledge, and up for any challenges.
List of tools that Ive been working on my previous roles are:
* Zendesk
* Ujet
* Pulse Telesystems
* Nova
* Atrium HQ
* Salesforce
* Genesys Purecloud PROD/TRAINING
* Medallia
* Tableau
* Google apps such as sheets, docs, calendar
* Genesys SpeechMiner
* Microsoft office tools such as excel, docs, project, access
* Alfred Compliance
* Confluence
* Jira
With a broad knowledge regarding essential tools in BPO specially in terms of CRM, and equipped with an IT knowledge as I have a Bachelors degree for Computer Science Information Systems, I can make any dashboard thats on your mind including data mining, data forecasting & making a productions glide path or per sector
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