Justee Hernandez

I bring a calm, thoughtful approach to customer service leadership — blending strategic thinking with a deep sense of empathy. With a strong foundation in customer service management and operations, I specialize in building and guiding high performing support teams while creating systems that not only solve problems but proactively prevent them.
Over the years, I’ve built a reputation for clarity, consistency, and care. I craft policies, optimize processes, and mentor teams with a people first mindset — empowering individuals to deliver exceptional results while driving smarter workflows and better outcomes. Whether it’s shaping customer interactions, leading cross functional collaboration, or refining performance metrics, I stay grounded in what matters most: meaningful experiences for both customers and teams.
At the core, I believe in steady growth: improving a little every day, celebrating wins, and turning challenges into opportunities — because when teams thrive, customers do too