Tallahassee, Florida, USA
Office Automation Specialist I
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About Me
Provide high quality customer service and support to staff and customers of the state data center that need assistance with software or hardware products.
Perform Tier 1 support services for all state data center service platforms following outlined platform processes.
Refer hardware or software problems or defective products to platform support teams.
Maintain daily records of transactions, problems and remedial actions taken through the service desk ticketing system Cherwell.
Maintain working knowledge of Office products.
Follow processes and procedures of the Services Desk as outlined in the Standard Operating Procedures manual or as provided by management.
Communicate with management any support issues that are preventing the Services Desk team from providing the best possible assistance to the end users.
Assist management whenever necessary with managerial functions such as reporting, documentation, training, assisting other Service Desk team members and special
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