About Me
I have always been inclined to provide the best customer experience and am passionate about advocating for peoples development and engagement.
Dedicated to understanding operational pain points and creating a seamless experience and process through continuous improvement by improving processes and procedures to eliminate waste, and streamline the internal and the external processes, while improving their output quality.
I have 5 years of collective experience in the BPO industry and freelancing, which helped me develop a wide skill set and specialization in several Quality facets like root cause analysis, data driven and creative strategies and action plans, and coaching and development.
I mostly collaborate with stakeholders, such as local Philippines and international clients NOAM, LATAM, EMEA, operations, and training, to deliver high quality and customer centric solutions.
Im excited about creating a partnership with you!
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