Josie Sedillo

With over 16 years of experience in customer service, executive assistance, and client success, I specialize in streamlining operations, managing executive communications, and optimizing customer support workflows. My expertise spans e commerce Shopify, Amazon and SaaS support, ensuring seamless business operations and top tier client satisfaction.

Proven Track Record of:
* Customer Success & Support: Managing high volume inquiries via live chat, email, and ticketing systems
* Executive Assistance: Acting as the primary point of contact for executives, handling calls, scheduling, travel planning, and confidential documents
* Appointment Setting: Coordinating and scheduling meetings, screening calls, and ensuring seamless communication between executives and clients
* Operational Efficiency: Organizing and analyzing data for senior management, compiling expense reports, and improving administrative processes
* Workflow Optimization: Implementing automation tools to improve productivi