Professional Technician in Computer Systems and other areas, in where I have carried out the maintenance, support and reporting, participated in small research projects and development of new support opportunities in the various companies I have worked.

During my career I was certified as a CompTIA A + Hardware / Software technician and Dell laser printers specialist, providing assistance following the general standards. And at last I certified in ITIL® Foundation in IT Service Management, improving my knowledge in processes.

In other positions I acquired the necessary knowledge to carry out the maintenance of specific customer accounts; achieving the revenues and results required by the contractor; focused in the importance of customer service for the collection of assets, providing the best customer service experience.

My last work experience was as a Mainframe / AS400 Security Analyst in one of the most famous companies in the world. I am focus in growing professionally in possi