Joserene Bawanan

Hi, I’m Joserene Bawanan, a Customer Service and E commerce Specialist with over five years of experience supporting online businesses and retail operations. I specialize in email support, Shopify store management, order processing, shipment tracking, and providing administrative support as a Virtual Assistant, including organizing workflows, managing spreadsheets, and maintaining CRM systems.

I’m highly skilled in tools such as Shopify, Parcel Panel, 17Track, YunExpress, Google Workspace, Gorgias, and Notion, allowing me to handle both customer facing and administrative tasks efficiently. I excel at problem solving, multitasking, and clear communication, and I am dedicated to keeping operations organized while ensuring excellent customer experiences.

Beyond my professional work, I love self discovery and continuously strive to learn and grow, which fuels my adaptability, proactive mindset, and enthusiasm for taking on new challenges. I am detail oriented, reliable, and passionate ab