Marikina City, Philippines
Team Leader/IT Service Desk
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Local Time - 03:46 AM
About Me
I am an experienced customer service representative with a background in technical support in the BPO industry office job for more than 10 years. In my previous job, I was a Team Leader. I manage teams and provide feedback about their performance and guide them on the metrices that they need to improve on.
My duty as a team lead, handling 9 12 agents, made me practice my patience and encouraged a lot of them to move up by guiding them on how to get to their goal. I am a self starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. As a part of the team at your company. I hope to bring first rate customer service to your clients and support your business goals.
Working full time in a call center for years I’ve developed impeccable phone manners, the ability to politely deal with disgruntled customers, and skills in providing good quality service to the customer that includes:
* Effective Communication Skills
* Knowledge Retention and Re
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