Jophy John

I’m Jophy John, an experienced Operations and Business Development professional with over a decade of cross functional experience in customer success, process improvement, technical troubleshooting, and team leadership. I have worked across SaaS, retail technology, EdTech, and telecom support environments, consistently improving workflows, enhancing customer satisfaction, and enabling business growth.

Originally from India and now based in Herrenberg, Germany, I bring strong communication skills, multicultural experience, and a hands on approach to solving operational and technical challenges. I have supported ERP, POS, LMS, and VoIP platforms; led multi department operations for 700+ customers; and contributed directly to scaling revenue, retention, and service efficiency.

I hold a Bachelor’s degree in Electronics & Communications Engineering and multiple certifications across project management, AI for business, digital marketing, and fitness coaching. I’m currently expanding my te