About Me
I have over fifteen years of experience leading teams in providing exceptional customer service. During my career Ive developed a deep understanding of what it takes to build a successful customer service department. I have successfully managed over 10 customer service Team Managers who were responsible for achieving KPI targets for their agents who answer customer inquiries via phone, email, and chat.
I also believe in the importance of ongoing training and development for my team. At my past position, I created a mentorship program to pair experience reps with new hires. This helped improve their performance and reduced turnover rates.
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