About Me
As Team Lead since March 2022, my role centers on establishing a high performing team environment underpinned by open communication and innovative thinking. Our success is reflected in achieving clear team goals, enhancing customer service quality, and hitting performance targets. Coaching and empowering the team to take creative risks are fundamental to our approach, which fosters a collaborative and dynamic workplace culture.
My expertise in technical troubleshooting, honed during a prior role as Customer Account Executive, informs my leadership style and contributes to our robust operational framework. Skills in document tracking and capacity analysis play a pivotal role in our ability to resolve complex customer issues effectively and maintain the continuity of service excellence. These competencies enable us to anticipate challenges and adapt swiftly, ensuring customer satisfaction and team growth within my previous company.
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