Jomer Riego

Seasoned Technical Support professional with 17 years of experience in managing and troubleshooting cloud services, unified communications, and network infrastructure. Proven expertise in handling IP phones, SIP devices, and voice/data circuit issues. Skilled in managing Cisco routers and switches, with extensive knowledge of Windows OS and WAN/LAN environments. Successfully supported HD Meeting, Microsoft Teams plugins, and provided technical guidance to teams. Adept at interfacing with customers and coordinating with field technicians and carriers to ensure swift resolution of technical issues.

A key aspect of my role has been coordinating with field technicians and carriers to ensure swift and effective resolution of customer issues. My ability to perform detailed diagnostics, such as call tracing and circuit testing, has allowed me to resolve issues promptly, often exceeding customer expectations. I believe that good customer service goes beyond solving immediate problems.