, Philippines
Customer Service Associate
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Local Time - 11:29 PM
About Me
Im a Customer Services Associate at WIPRO BPS for 2 years, Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. Handled basic customer insurance claims and transferred calls that required more focused assistance. Schedule maintenance calls for customer when they would call in with a technical issue. Maintained a high rating for each metric that the company used to rate call associates. I also regularly received commendations from management and customers on high level of customer service
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$3/hr
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