Angeles City, Philippines
Customer Service Representative / Quality Analyst
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Local Time - 07:44 AM
About Me
I spent my last 6 years in the Call Center industry as a consultant, subject matter expert and as a quality coach. During that time, I've logged numbers of hours supporting the account to make sure customers are being served with satisfaction to the client's standards. As when i became a quality coach, I've spent my shifts listening to calls, coaching agents, calibration and meetings with the management and clients to ensure metrics are met and processes are being followed. I am also very familiar with English grammar and usage and have no trouble adapting to various style guides.
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