Joseph has an extensive experience in Service Delivery and Operations dealing with applications and infrastructure. He is ITIL v3 certified and has knowledge in quality management and different process improvement methodologies. He has a solid IT background for hardware, software and network troubleshooting, set-up and configurations. Excellent communication skills and can effectively collaborate with various levels in organization.
Specialties: MS Windows Systems, Windows Administration, Active Directory, Exchange Server, MS Outlook 2003 etc. Network/Protocols LAN/WLAN Internet Connection, VPN, Dial up, DHCP, TCP/IP, Topologies, File/Print Server etc. Hardware X86/64-based PC Desktop/Laptops, PDAs, HD-DVDs, Printer, Peripherals, Hub, Switch, Routers, etc. MS Office Suites Word, Powerpoint, Access, Excel and Visio Customer Relationship Management Siebel, OSD Operational Service Desk, RMT Tool, ITSM Tool, Clarify