, Nigeria
Customer Success Manager
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About Me
I am a customer success manager with over 5 years of experience, in general customer satisfaction practice and an extensive
IT technical support background spanning over 4 years. Vast in studying and managing customer behavior I always employ a bespoke approach to interacting with each customer, allowing me to maintain a Customer Satisfaction Score of at least 92%.
Highly empathic towards customers and their businesses, making it easy to understand the peculiarities of each complaint and then determine whether to apply a traditional resolution approach or be innovative toward solving the problem, which helps me provide up to a 10% decrease in customer churn rate.
Experienced in managing every stage of the client life cycle, from onboarding to renewal by utilizing strong interpersonal skills and relevant CRM software. Always super happy to help companies achieve their customer satisfaction goals in contribution to the business growth.
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