Jesrae Laguna

I am an experienced IT Business Analyst with a strong background in banking, finance, and logistics, currently delivering critical solutions at XPO Logistics, a Fortune 500 leader in transportation. I specialize in requirement gathering, user story creation, QA support, and process optimization for invoicing systems that process $20M+ in daily transactions. My role ensures seamless collaboration between business stakeholders and technology teams, driving system enhancements, third party integrations, and compliance driven solutions.

I leverage SQL and Java knowledge for data analysis, anomaly detection, and issue resolution, ensuring accuracy and stability across complex financial systems. Skilled in agile methodology, Jira management, and ServiceNow deployments, I also bring expertise in Organizational Change Management to facilitate smooth transitions during system upgrades. Recognized as an MVP for outstanding contributions, I am passionate about delivering solutions.