About Me
Solution focused Technical Support Engineer with 7+ years of experience resolving complex SaaS issues, managing customer onboarding,
and delivering technical support for enterprise and SMB clients. Skilled in troubleshooting API/SDK log analysis, UAT/manual testing, and
integration support across platforms, including Freshdesk, Zendesk, Salesforce, Jira, QuickBooks, and Xero. Known for streamlining support
workflows, improving resolution times, and strengthening customer relationships through proactive account management and scalable
support practices. Adept at developing knowledge base documentation, self service portals, and training resources that enhance firstcontact resolution and empower users. Collaborative partner to engineering, QA, and product teams with a proven track record of validating
bugs, stabilizing releases, and driving product adoption in fast paced SaaS environments.
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$14/hr
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