Jescel Delacruz

Hello! I am Jescel Dela Cruz from the Philippines, with 6 years of experience as a Customer Service Representative and 1 year as a Virtual Assistant. Throughout my career, I have honed essential skills in communication, empathy, and active listening. My ability to multitask, quick learning, and team collaboration are among my strengths.

As a Customer Service Rep, I excelled in managing calls, emails, and chats, providing top notch assistance in troubleshooting, billing inquiries, and services. Drawing from my background as a travel agent, I effectively guided customers in booking their dream vacations.

Furthermore, as a CSR for medical programs, I supported individuals with prescription benefits, and medical coverage.

Amidst the pandemic, I thrived as a Virtual Assistant for a real estate client, efficiently managing data, conducting cold calls, scheduling appointments, and handling various tasks.

I believe my diverse experience and skills would greatly benefit your company.