About Me
I’m Jerick Mercado, a dedicated Customer Service Leader and Quality Assurance Specialist with over a decade of experience driving operational excellence. I specialize in managing high performing teams, streamlining processes, and ensuring exceptional customer experiences. From handling escalations to leading cross functional projects and training new hires, I bring a proactive and solutions focused mindset to every role. My background includes leading CS teams at VGW Holdings and managing payroll migrations as an Implementation Specialist at ADP. I’m passionate about people, performance, and continuous improvement and I’m here to bring that same energy and expertise to every client I work with.
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