Bacolod City, Philippines
Real Estate Virtual Assistant| General Virtual Assistant| QA BPO
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About Me
Im a detail oriented professional with strong English language skills, both in verbal and written communication. I bring a wealth of experience with various Customer Relationship Management CRM systems, making me adaptable to new technologies.
My background includes proficiency with a wide array of customer service tools, such as Zendesk, Genesys Cloud, Salesforce, Slack, Google Suite, Confluence, Maestro, Microsoft 365, and more.
Ive also served as a Quality Assurance Specialist, responsible for evaluating and providing feedback to customer service agents based on client provided quality assessment forms. This process ensures comprehensive feedback and performance scores in line with established procedures.
Furthermore, Ive led multiple programs and organized successful calibration meetings with clients to ensure process alignment. This role involves conducting quality discussions, weekly evaluations, and contributing to various tasks that support the Quality team.
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$4/hr
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