Jennifer Nwagugu

I am a Customer Success and Administrative Specialist with 4+ years of experience supporting fast paced operations in tech, education, and hospitality. I excel at managing high volume communications, optimizing workflows, and building strong client relationships that boost engagement and satisfaction.

With expertise in multichannel communication WhatsApp, Zoom, email, phone, CRM platforms Salesforce, HubSpot, Zoho, and Google Workspace, I bring a mix of people skills, tech proficiency, and operational efficiency to every project.

What I deliver:
~Customer Success & Engagement – Grew ALX’s WhatsApp community to 6,000+ learners and increased engagement by up to 70%.
~Administrative Excellence – Calendar management, meeting coordination, minutes tracking, and project follow up.
~High Impact Communication – Consistent 96%+ customer satisfaction scores with an empathetic, solution focused approach.
~Workflow Optimization – Reduced response times by 25% through improved processes.