I am a top Amazon Customer Service Expert. I worked with Amazon clients for over a year managing their Seller Central accounts.
My tasks on a regular basis are as follows:
- Responding to customers' emails within 24 hours
- Creating fulfillment orders for replacements
- Issuing refunds
- I check negative reviews.
- I also handle inquiries from the customers through email and chat
- Feedback Removal Request
- I make sure that all products are live and not suppressed.
- I fix stranded inventories
- Monitoring and Tracking Inventory
- Creating single-use codes and group codes
- I manage and create shipping plans
- Creating and optimizing listings Product Title, Bullet Point, Product Product Description
- Product Uploads Direct Upload and Flat file
- Answer Customer Questions about the product Amazon Q&A- Sending replacement units- Basic Keyword Research
- Monitoring hijackers
- I am very knowledgeable of Excel, Merchant Words, Helium10
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