Jem Aranas

PROFILE
I bring 17 years of experience in the BPO industry, with a strong background
in Service Delivery and a proven track record of delivering exceptional
customer service and maintaining strong client relationships.
Industry Experience
Banking and Financial Services – 5 years
Property Insurance – 4 years
Healthcare – 3 years
Telecommunications Internet, Cable, Phone, Home Security – 2 years
Human Resources and Talent Supply Chain – 3 years
Heavy Equipment 1 year and ongoing
Automation and RPA 1 year and on going
CORE SKILLS AND EXPERTISE
Project Management: Experienced in leading cross functional initiatives,
coordinating timelines and deliverables, managing stakeholder
expectations, and ensuring successful execution of service delivery projects.
Skilled in using Agile methodologies and Six Sigma principles to drive
process improvements and meet business goals.
Communication: Fluent in English, both written and verbal; skilled in client
presentations and stakeholder management