About Me
With over 2 years of customer service expertise, Ive navigated the dynamic landscapes of Everise and Teleperformance. At Teleperformance, I excelled as a Level 2 Support representative, mastering manual calculations, escalation resolution, and email management. Transitioning to Everise, Ive thrived remotely as a Customer Service Representative for a healthcare account, consistently achieving high CSAT scores. My earlier role in an airline account polished my skills in reservations, ticketing, and time management, ensuring positive customer experiences. As I delve into freelancing, my diverse skill set, encompassing customer satisfaction, process efficiency, conflict resolution, and cultural awareness, is primed to elevate your projects.
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