About Me
Ive been in the BPO industry for more than 10 years now and Ive handled various accounts such as Healthcare, E commerce and Cruiseline. In Healthcare I handled different posts like Customer Service Representative, Subject Matter Expert and got promoted as Team Manager. In E commerce I am a Customer Service Representative handling inbound calls, Email, Chat and Backend Support. Lastly, during the time I was in a cruiseline company I started as Customer Service Representative and got promoted as Resolution Specialist handling escalations, workflows, mentoring of Tier 1 representatives, email and chats as well. With the experience that I have gained throughout years I can assure you that I can contribute to your company by applying my knowledge and skills. I am very much willing to learn in enhancing my skills to become better in ensuring good service and satisfaction of the client.
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