Jay Prakash

’m a seasoned Customer Success and Account Management professional with over 7 years of experience in SaaS, e commerce, and digital platforms. I specialize in post sales engagement, escalation management, and driving customer satisfaction across diverse APAC markets. With a strong track record at Amazon, I’ve led large teams, resolved high impact escalations, optimized processes, and contributed to major operational improvements that enhanced both seller experience and internal efficiency.

My expertise includes team leadership, customer onboarding, seller account management, and data driven decision making. I’m particularly skilled at transforming customer feedback into actionable insights, driving upsell opportunities, and improving performance metrics like CSAT, NPS, PRR, and QAR. I’m also well versed in tools like Seller Central, QuickBooks, SQL basic, Microsoft Office, and Google Workspace.

I thrive in collaborative environments and enjoy mentoring, having successfully coached