Jason Garcia

I have more than a decade of experience in the Business Process Outsourcing industry and had partnered with top clients in North America, Latin America, Asia Pacific, and Europe. I had worked with client partners various different industries such as Telecommunications, Consumer and B2B Retail, Computer Hardware and Software, eCommerce, Travel and Hospitality, and Government Services. I had worked directly with teams that provided Inbound Sales Support, Account Management, Post Sales Order Management, Technical Support, Service Booking, and Complaints Management via Inbound and Outbound Phone, Chat, Email, Forum Moderation, as well as Product Feedback Administration.


In the last decade, I had worked in different functional departments including Service Delivery and Reporting Operations, Learning Delivery Training, and Quality and Customer Experience Quality and Data Analytics. I had managed dynamic teams in multiple locations around the globe and had handled a total organisation of o