About Me
• Managed 75 chat inquiries and 90 emails on average each day, answering client concerns about everything from account management to technical troubleshooting.
• To guarantee prompt and thorough solutions for clients, I worked with cross functional teams from the technical, billing, and product departments.
• Developed and updated scripts and templates to increase response time and preserve communication consistency.
• Proactively brought issues to management after identifying persistent customer pain points, which led to process enhancements and a decrease in follow up interactions.
• Adhered to GDPR and other data privacy regulations when handling sensitive customer data.
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$7/hr
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