Jannat Juma

My name is Jannat I have experience in Customer service in over 10 years, I am a motivated and driven professional with knowledge of the field combined with top skills in communication and collaboration.I am fluent in English both oral and written. I am an excellent problem solver, good communicator, empathetic, active listener, patient, and good in Technical Knowledge. Good experience in online, remote, and remittance companies. Responsibilities included Outbound/inbound calls, emails, chats, , solving KYC issues, Charge back and compliance, and some part of QA .
I have experience with CRMs such as Zendesk, playbook, slack, zoom, Google Calendar,Calendly, google docs, Rippling, and social media.

I have experience and a good understanding of sales, and sales performance metrics/sales force and I am a quick learner. Meticulous attention to detail coupled with a strong work ethic. I have experience in face to face sales, online interaction, B2B, and remote.
Experience achieved were