Jane Lugatiman

I have six years of relevant experience.
Familiar with the following software/application: Customer Relationship Management CRM, VoIP, Abby FineReader, Logmein Rescue Console, Hercules Hyperterminal, File Transfer Protocol FTP and computer to PABX
troubleshooting. Proficient with MS Outlook, Excel, Word and Power point.
I have worked as a Technical Support Representative, Customer Service Representative and Virtual Assistant in Business Processing Outsourcing company.

Service Description

Customer Help Desk/Technical Support Representative
Performs technical support via phone, ticket/email and chat related but not
limited to setup of Managed Service Providers, Information security and other
product services.
Performs escalation of issues that are out-of-scope following established
procedures and guidelines.
Ensures availability of data and adherence to reportorial requirements.
Maintenance of invoicing, debtors, credit control and general accounts.
Collect and email document.