About Me
I am an experienced customer service leader with a strong focus on loss prevention, fraud investigation, and financial security. In my roles, I’ve led teams to successfully reduce shrinkage rates and resolve complex fraud cases, recovering substantial assets each year. With a deep understanding of transaction monitoring and CRM software, I excel at troubleshooting technical issues, enhancing customer satisfaction, and ensuring compliance with regulatory standards. My background spans various roles, including bank operations, mobile activations, and team leadership, where I consistently achieve top performance metrics and drive policy improvements to safeguard financial integrity.
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$15/hr
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