
About Me
Experienced and motivated IT Help Desk Specialist L2 with over
3.4 years of hands on experience in IT infrastructure support,
system troubleshooting, and end user assistance. Proficient in
resolving complex technical issues, managing Azure Active
Directory AAD, Active Directory Manager Plus ADMP, and
Active Directory AD. Adept at using Sophos firewall for data
backup, including website and device IP addresses, applications,
and monitoring network flow with Op Manager across multiple
sites. Skilled in maintaining IT assets and eager to contribute to a
dynamic IT support team to ensure seamless technology
operations.
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