Ivy Pradel
, Philippines
Virtual Assistant / Customer Service Representative
Local Time - 07:50 AM
About Me
I worked at a BPO industry for the past 7 years, handled telecommunication, healthcare insurance, and travel agency.
Telecommunication StraightTalk Wireless
-Was under executive resolutions department, we handled most of managerial calls and escalated tickets for technical issues
Healthcare Insurance Anthem Blue Cross Blue Shield
-Front liner rep for eligibility and claims inquiries from healthcare providers. I also investigate unpaid claims.
Travel Agency Studentuniverse
-For the first 6 months was handling Adhoc task, then spent for a year under ticketing, exchanges and refunds department, then was handling account receivable finance fixes for the rest of my years.
With all my experienced under BPO industry I gained a lot of knowledge about the products I'm handling and skills that I thought I couldn't make. I learned a lot of things I thought I'm not capable pf doing. Being pliant with all the task thrown at me. The willingness to learn and accept new challenges.
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$750/hr
Total Earnings
$ 0
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