I worked at a BPO industry for the past 7 years, handled telecommunication, healthcare insurance, and travel agency.

Telecommunication StraightTalk Wireless
-Was under executive resolutions department, we handled most of managerial calls and escalated tickets for technical issues

Healthcare Insurance Anthem Blue Cross Blue Shield
-Front liner rep for eligibility and claims inquiries from healthcare providers. I also investigate unpaid claims.

Travel Agency Studentuniverse
-For the first 6 months was handling Adhoc task, then spent for a year under ticketing, exchanges and refunds department, then was handling account receivable finance fixes for the rest of my years.

With all my experienced under BPO industry I gained a lot of knowledge about the products I'm handling and skills that I thought I couldn't make. I learned a lot of things I thought I'm not capable pf doing. Being pliant with all the task thrown at me. The willingness to learn and accept new challenges.