About Me
My name Israr from Islamabad. I have 4 years of experience in Contact center department on different positions. My educational career is covering the knowledge of IT field and make me tech savvy. I have additional experience of four years as a Computer teacher in multiple Institutions.
At my current workplace, I perform the following duties:
✓ Handling inbound and outbound Client calls for any concerns and queries related to
EHR/EMR.
✓ Patient portal assistance.
✓ Handling Client queries and concerns via Ticketing Service.
✓ Troubleshooting failed test transactions through live remote sessions for capturing the root
cause.
✓ Training and helping Tier 1 Agents to route requests and issues efficiently.
As a customer support agent for the past four years, I have learned the basic skills of support on
how to handle customers with patience, Soft skill for communication, troubleshooting and smart
worki
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$10/hr
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