About Me
Results driven IT Support Specialist with 5+ years of experience supporting users in fast paced environments and managing complex technical issues across Windows, macOS, Linux, and cloud platforms. Proficient in ticketing systems like Zendesk and Salesforce, leveraging SQL and automation tools to resolve 50+ support tickets weekly, enhance documentation, and improve service efficiency. Holds certifications in Software Quality Assurance and AWS learning, committed to continuous improvement and delivering top tier technical support.
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