About Me
My name is Ikenna Ezeonwu, and I am eager to apply for the Customer Support Associate position at your company. With over five years of experience in customer service, I have a strong track record in resolving customer complaints and promoting conflict resolution. As a reliable Employee & Engagement Officer, I’ve cultivated key client relationships, driving profitability and service excellence.
I consistently achieved top performance levels, surpassing KPIs, and targets, contributing to a 99% service grading retention and maintaining a 2% abandonment rate. I also developed sample scripts that significantly improved client retention. My dedication has earned me the Best Staff of the Year award three times, and I am a certified customer service representative, familiar with order management systems.
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$25/hr
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