About Me
A customer support who handles high volumes of customer inquiries via in app messaging, chat, and email, consistently maintaining a 98% CSAT score.
Resolve escalated issues related to cross border payments, P2P transactions, multi currency accounts, and FX discrepancies with accuracy and discretion.
Assist with account funding, virtual card activation, and seamless wallet top ups, withdrawals, and transfers.
Manage case flow using CRM and ticketing tools, ensuring detailed documentation and efficient resolution.
Ensure compliance with GDPR, PCI DSS, and other regional data privacy standards to safeguard customer information.You
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$4/hr
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$ 0
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