Ibagere Laura
Lagos, Nigeria
Customer support specialist Chat & Digital Channels
-
Local Time - 02:48 PM
About Me
I am a results driven Customer Chat Support Agent with experience in the telecommunications industry, known for delivering excellent customer experiences through clear and effective communication. I specialize in handling customer inquiries, complaints, and technical issues with professionalism, empathy, and accuracy.
I have a proven ability to improve customer satisfaction up to 98% and significantly reduce complaint resolution time by up to 98% through efficient problem solving and a proactive approach. I am skilled at understanding customer concerns, even in challenging situations, and providing timely, solution oriented responses that enhance customer trust and retention.
My strengths include strong written communication, multitasking, and attention to detail. I am able to manage multiple conversations simultaneously while maintaining high quality service. I am also adaptable, tech savvy, and committed to continuous improvement.
My Expertise
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$45/hr
Total Earnings
$ 0
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0
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