About Me
I am an accomplished Senior Manager with extensive experience in customer support, service management, and IT operations across various industries such as Cloud Services, SaaS, Information Services, and Non Government Organizations. My passion for delivering exceptional customer experiences and my strong technical background has enabled me to excel in roles with increasing levels of responsibility and leadership.
In my current role at Oracle, I lead a team of dedicated support engineers within the Human Capital Management HCM Cloud Division, focusing on workforce management, service level management, customer relationship management, implementations, and escalations. I have successfully managed various projects involving cloud based technologies such as Microsoft 365, Oracle Recruiting Cloud, Taleo, and Oracle Cloud Infrastructure.
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