About Me
My name is Hycienth Esther i have 4 years experience as a customer service representative with proficiency in cold calling, utilizing various application tools such as AVAYA, AGILITY, CLM, CRM, VICI, CONNEX ONE, and 3CX. Additionally, I am adept at using Microsoft Excel and Microsoft Word, and I excel in teamwork and project management.
I have developed excellent communication skills, which I believe are essential for any customer service role. I am able to listen carefully to customer needs and provide clear and concise information in a friendly and professional manner. I am also skilled in managing difficult customers and resolving conflicts. And i am also confident in my ability to effectively manage customer communications and deliver exceptional service.
I am a quick learner and always willing to go above and beyond to ensure customer satisfaction. I am comfortable working in a fast paced environment and able to multitask effectively.
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