Humera Banu
Hyderabad, India
writer, customer support executive and graphic designer
-
Local Time - 09:59 PM
About Me
Enthusiastic B.Com graduate with 3 years of customer support experience at BigBasket. Skilled at solving problems and handling many tasks at once. Have tech skills in MS Office and Adobe Suite. Handled over 50+ customer chats every day with a 95% satisfaction rate. Helped with order issues, refunds, and payment problems—cutting complaint escalations by 30%. Worked with the delivery team to fix delivery complaints. Trained over 10+ new team members on CRM tools and customer service steps.
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$4/hr
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