Glenbert Morados Rn

As an Outbound Collections Agent - with almost 2 years of experience, been a TOP AGENT of the account I handled in SITEL Philippines for the whole 4th quarter in 2012, used to handle very delinquent U.S. accounts with approximately 90-95% of the calls I handle coming from irate customers disputing their bill.

As a TIER II Technical Support Representative Supervisors Group/Executive Resolutions Department in Qualfon Quality Contact Services - with more than 1 year of experience , used to handle escalated calls as well as supervisor/managerial calls, specialized in troubleshooting as well as pacifying upset U.S. customers and outstanding in multi-tasking.

As a Customer Service Representative - I used to have plenty of customer's positive feedback, commendations and high Quality Analyst/Assurance's QA Scores.

As a Nurse - I am used to graveyard shift, patient in terms of patient's demands, flexible, resilient, fast learner, stress worker, educator and a good listener.