Mandaue, Philippines
Customer Service and Admin Support
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Local Time - 01:45 PM
About Me
I'm currently a customer service representative from one of the BPO companies here in the Philippines. We cater member services line and these customers are elderly from the US. Our account is healthcare so we talk to providers as well. This job allows me to develop my communication skills and to multitask. With my current position right now which is a subject matter expert, I gained so much leadership skills and how to deal people with different personalities.
I also finished and completed the training for those aspiring product trainers and comms trainer. Aside from that, I was an auditor Quality Analyst. I audit calls to make sure that customer service representatives are giving accurate information. I was the top agent during boot camp and product training and I was part of the top team during production.
I'm a graduate of IT2year course which means I have the knowledge of Microsoft programs, visual basic, web designing, etc. My favorite was web designing.
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