Hind Saber

Welcome to My Profile. I’m Hend Saber, a Customer Success, Customer Service & Experience Leader with 10+ years driving client retention, adoption, and learning across telecom, healthcare, and tech education.
I have excelled in roles centered on guiding customers to success across several industries. My expertise lies in mastering the entire client lifecycle—from initial onboarding and education to proactive retention and advocacy—consistently achieving 95%+ customer satisfaction rates.

I leverage my deep client facing experience to inform a unique, practical approach to Learning & Development. My passion is for empowering both customers and employees by designing and delivering training that translates into measurable business results, such as increasing client retention by 20% and reducing onboarding time.

I bring a proven blend of Customer Success strategy and Learning & Development expertise to help companies elevate both client outcomes and employee performance.