About Me
• I have 3+ years of experience in Training and development working in operations and training.
• I has extensive experience in delivering & developing training content as per the client requirement and strong commitment in preparing the trainees for the job role desired by the organization and identify and analyze training requirement.
• Excellent experience in comprehending the dynamic product & process update by the client and make sure the same has been cascaded with SME’s and Team lead to maintain the laminar flow in process and coordinate with the Operation Manager to keep the stats in par with the requirement of the bottom quartiles.
• Strong experience in Customer service and grievance department to retain loyal customer by resolving the issues with in timeline, keeping record of every customer in the CRM along with the query and resolution status.
• Good experience in Client relation and TNI, TNA along with real time customer issue resolution.
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$6/hr
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