Harvey Papa

I am an IT Technical Support Specialist with over 10 years of experience in providing high level technical solutions and maintaining robust IT infrastructures. With a Computer Science background, I have spent the last decade resolving complex hardware and software challenges, ensuring that business operations remain seamless and efficient.

I have a strong foundation in Windows environments, focusing on workstation deployment and end user support. I am experienced in Identity and Access Management IAM, specifically utilizing Active Directory and SharePoint Online for user provisioning and permission hierarchy management.

Additionally, I have hands on experience in Network Infrastructure, including the setup and configuration of UniFi Wireless Systems and Firewall monitoring Web Policies.

Throughout my career, I have developed a reputation for being a fast, reliable problem solver who can bridge the gap between complex technology and end user needs. I am committed to continuous le