About Me
9 years experience in I.T. Product Support winning several Customer Satisfaction awards. I would like to continue serving enterprise customers to help develop strong relationships and a lasting, loyal customer base.
4 years supporting Perl and Java web applications on IIS, Apache Web Server, and Apache Tomcat. Considerable experience with Database Management systems, Microsoft SQL Server, PostgreSQL, and MySQL. Organized and led team-wide swarm groups that increased customer satisfaction and reduced average time to close.
Led team in defect identification, documentation, and testing as well as advised as a customer advocate for Engineering to ensure accurate prioritization of customer reported defects.
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$24/hr
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