About Me
Highly accomplished SIAM Ops Delivery Lead with 13+ years of experience in managing IT service delivery across multiple industries. Demonstrated expertise in managing complex multi vendor environments, overseeing service level agreements, and driving continuous service improvement initiatives. Adept at leading cross functional teams to deliver high quality services that meet or exceed customer expectations. Skilled in problem and knowledge management, root cause analysis, and vendor management. Proven ability to identify opportunities for process improvement, optimize service delivery processes, and achieve operational excellence. Strong communication, interpersonal, and leadership skills with a track record of building and maintaining productive relationships with customers, vendors, and stakeholders.
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