About Me
As a Customer Support Operations Manager who started off as a Call center agent worked as a full time Hybrid staff, with flexibility for some remote work and moved up the ladder. I honed my skills in managing customer inquiries, Build sustainable relationships and engage customers, overseeing customer support operations, resolving complaints, and ensuring a high level of customer satisfaction, on a day to day basis.
My role required meticulous attention to detail, ability to think strategically and to lead, exceptional communication skills, proficient usage of Microsoft office, and the ability to handle a high volume of data entry tasks efficiently. I consistently met and exceeded performance targets which resulted in an increase in customer satisfaction ratings and a significant reduction in response times.
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$20/hr
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